Hello Peter, I'm afraid we hold no backups for this site, and the old server on which it was hosted, was withdrawn from use. We therefore can't help you with this. Regards,
###################################################### Hello Charles, We have moved your account to new server and have updated the name servers of the domain accordingly. It will take around 24 to 48 hours to propagate the name server changes. Best wishes,
################################################ Hello Barbara, There are few simple steps you can follow to minimize the amount of spams received in your inbox: 1. Don't Accept Mail to Users Mailboxes That Don't Exist Login to your Cpanel -> Mail -> Default Address, at the bottom click Set Default Address Select the domain in the drop down menu In the to: field - enter :fail: no such address here Click on Change to save your changes. 2. Filter Your Mail Automatically - Cpanel E-mail Filtering Login to your Cpanel -> Mail -> E-mail Filtering, at the bottom top click Add Filter. In the Filter section you have two drop downs. First is what you are filtering. Subject, From, To, Body, Any Header, SpamAssasin Spam Header. The next drop down is how you are filtering it. contains, equals, matches regex, and begins with. The input box is the filter. Enter the text you want to filter here. For example, suppose you keep getting spam messages with the same subject and you want to filter them. The spam messages have the subject line: Ultimate Online Pharmaceutical Create a filter as follows: What? Subject How? Equals Filter? Ultimate Online Pharmaceutical Destination? Discard This now automatically deletes any messages that you receive with the subject: Ultimate Online Pharmaceutical, so they never even get to your inbox, perfect! Once you've added a filter you can test it, enter a message that you think you want to filter in the test window, with subject, from address and body to make sure the filter works the way you want. Best wishes,
################################################### Matthew, This e-mail is confirmation that your site has now been migrated, and your domain is on one of our new servers. If Hosting-Unlimited manages your domain, we have changed nameserver information for you already. If Hosting-Unlimited.net does not manage your domain, please ask your domain registrar to change nameserver information on your domain to: NS1.HU-DNS.COM NS2.HU-DNS.COM NS3.HU-DNS.COM NS4.HU-DNS.COM Migration Details New Server Name: hu-gold.com New IP address: 209.85.50.12 Username: [Please use your existing username] Password: [Please use your existing password] ** Please note: Hosting-Unlimited can only change the nameserver information on your primary domain. If you have any parked or add-on domains, you need to change nameserver information on these domains. Thank you Best Wishes, Hosting-Unlimited.net
Hello Damian, ############################################################################ You can those spoofed emails from entering your inbody by setting the default address to :fail: should reject all mail to any invalid local user.This means that mail will be rejected if the To: address is not a valid local mailbox or forwarder. The return address, spoofed or otherwise, is not relevant here. Best Wishes,
####################################################### Hello, Thanks for your query regarding your site. The server on which your site is hosted is currently experiencing load issues. We are working on it, and normal service will be resumed shortly. Please accept our apologies for this unwelcome inconvenience. Regards,
##################################################### Hello , We have forwarded your query to the concerned department. They will update you soon. Best wishes, #########################################################\ Hello Anthony, We have moved account northeastplantrepairs.com to new server Silicon and have updated the name servers accordingly. It will take around 24-48 hours to propagate the name server changes globally. Best wishes,
#####################################################3333 Regarding your query, we do not provide support for third-party scripts such as the one you have quoted. This would involve us running and diagnosing the script, which is outside the scope of hosting support. If you can identify a specific setting which you would like changed on site, we will certaily be able to help. Regards,
########################################################### Add the public IP of the machine(you can find this at http://www.whatismyip.com ) from which you want to access the database in the "Access hosts" section (Cpanel -> MySQL® Databases -> Access Hosts) of mysql database. We have already added 83.67.71.10 IP for you. If you have a dialup isp, your ip address may be changing every time you dial up. If that is the case, if you got 83.67.71.10 from that website, you should probably enter 83.67.% to Add Access Host. If you still have problems, try adding % to access hosts which will allow any computer to connect to you mysql db's. When connecting to the MySQL database , replace "localhost" in the MySQL connect command with server IP. Make sure that mysql port is not blocked by any local firewall. Best wishes,
##################################################################### Hello Noel, You can upload files using Cpanel file manager, FTP or frontpage. In frontpage use domain name and your Cpanel username and password(or an FTP account) for uploading. ############################################### Hello Mike, The 1000MB disk space is for the Multi-10 package and will be shared between the accounts that you create through your WHM (cgsector.com:2086). You can create custom packages (with disk space and bandwidth that you specify) in your WHM and alocate them to your accounts. But you can observe that domain cgsector.com is still under basic package(check Cpanel) and hence have the disk quota of 500MB. Yes, you can upgrade to Multi-20 package, if you would like to proceed please confirm. Best wishes,
####################################################### Mike, You have an extremely old unpaid invoice (#15451) from January this year for unpaid hosting for visions-edits.co.uk. New services cannot be activated unless your billing account has a zero balance. Can you therefore please visit your billing account straight away and make your payment there. Your new order will be processed immediately on receipt. Regards,
################################################ Hello Brian, We have performed a scan in the server for trojans or any other security issues. But could not find any infection. Best wishes,
################################################# Hello Andrew, Old server on which your account was hosted was withdrawn from operational use. Please get back to us with backup of your account with you so that we can restore it for you. Please note that we do not hold backups, which as per our Terms and Conditions, are your responsibility. Regards,
######################################## It was automatically blocked by our server firewall. It may be blocked due to huge httpd or mysql connections from the particular IP address, which may have increased the load on the server. Or else if more than specified login attempts were made from the IP address. ######################################################## Dear Martin, Recently we sent you an e-mail detailing how we are migrating sites to a new cluster of servers (more information is available on this subject at http://www.hosting-unlimited.net/forums/showthread.php?t=4587). This e-mail is confirmation that your site has now been migrated, and your domain is on one of our new servers. If Hosting-Unlimited manages your domain, we have changed nameserver information for you already.If Hosting-Unlimited.net does not manage your domain, please ask your domain registrar to change nameserver information on your domain to: NS1.HU-DNS.COM NS2.HU-DNS.COM NS3.HU-DNS.COM NS4.HU-DNS.COM Migration Details New Server Name: Silver New IP address: 209.85.50.13 (this can be used as the hostname for your FTP client) cPanel Login URL: http://209.85.50.13:2082 or http://byte-marks.com/cpanel Username: [Please use your existing username] Password: [Please use your existing password] **Please note: Hosting-Unlimited can only change the nameserver information on your primary domain. If you have any parked or addon domains you need to change nameserver information on these domains. Thank you for reading this e-mail. Best Wishes,
############################################### Hello Andrew, You can set off Magic Quotes using .htaccess in directory where your script is running. In the .htaccess file, add a line php_flag magic_quotes_gpc off Best Wishes,
#################################### Hello Steven, For using anonymous FTP, you should have a dedicated IP for your website. Since you are having a shared IP, you wont have anonymous FTP access to public_ftp directory. You can have FTP access to the server using the username "anonymous", but by this you are connecting to the server root directory(/var/ftp) as you are having a shared IP. And here you cant perform any operation. Best wishes,
################################# Hello Colin, Website beauty-inc.co.uk is loading fine now. Please note that we have enabled "phpsuexec" in new servers so you cant specify any php values inside .htaccess file this will produce an "Internal server error". Create a php.ini file and specify the values here. Best wishes,
##################### Hello John, PHPSuExec is enabled in the server, so you cant specify any php values inside .htaccess file, that will give an "Internal Server Error". You can include these settings inside a php.ini file. To create a php.ini file, just open up a text editor, add in the lines you need and save the file. You can name the file whatever you wish when saving. Once done, upload the file to the directory where your script is located and then rename it to php.ini We have updated your .htaccess file. Please check. Best wishes,
####################################### Please refer the following URL to know more about the softwares and versions that we provide: http://hosting-unlimited.net/platform_software.php PHP Version 4.3.10 MySQL Version 4.0.22-standard-log Charge for SSL: We charge £75 + VAT for a SSL certificate and for own IP address for a year. This price also includes us installing and configuring the certificate for it to work. You can get a certificate from anywhere else, and in this case the IP and installation of your certificate would be £20 + VAT. Discount domains = £6.49 We provide private NameServers, it is optional for our Basic or Premier resellers to have three additional IPs allocated to their account. Two of these nameservers are used for private nameservers, and the third is where their clients' accounts will resolve to. Any Elite Reseller Package automatically comes with three IPs. Yes, webmail interface is available. Best wishes,
################################################ Discount domains = £6.49 ################################################# I have forwarded your ticket to our senior admin for review. #####################################################3 Error Error (ERROR_PLATFORM_FAILURE) : in modules/core/classes/GalleryTemplate.class at line 270 (gallerystatus::error) in modules/core/classes/GalleryTemplate.class at line 222 (gallerytemplate::_initcompiledtemplatedir) in main.php at line 318 (gallerytemplate::display) in main.php at line 87 in main.php at line 80 You can also try to change the permissions to 777 (read & writeable for everyone) with your FTP program. If all fails, please ask in the forum for help such that we can verify that it is indeed a filesystem permissions problem. If it actually is one, you'll have to ask your webhost to change the filesystem permissions recursively for you (e.g. chmod -R 777 g2data)." # cd /home/mhbriggs/public_html/gallery/ # chmod -R 777 g2data
################################################ Hello Barbara, Mailbox format of the old server Miranda is Mbox and in the new server NYX is MailDir. In Mbox format when the user log into Horde/Squirrelmail with their main account username and password they were able to see all their mailboxes (ie. all mailboxes under that hosting account) but this feature is disabled in the new maildir structure. That is why client can't see Peritek mail folder. Best wishes,
####################################################### I am afraid that the issue is not about any technical fix but the general time taken to propagate namserver changes globally. Usually it take 24 - 48 hours and even 73 hours in worst cases. Omce it is propagated globally the issue will be fixed. ########################################################### Hello Louise, We have made some changes in the configuration file. Could you please check your forum now and let us know the results. Please clear your browser cache,temporary internet files,cookies etc. before trying. Best wishes,
############################################################ Hello Nathan, We do support SSL for the clients. You can get the SSL installed and we charge £75 + VAT for a SSL certificate and for own IP address for a year. This price also includes us installing and configuring the certificate for it to work. You can get a certificate from anywhere else, and in this case the IP and installation of your certificate would be £20 + VAT. The packages can be viewed in the url http://hosting-unlimited.net/virtual_hosting.php, http://hosting-unlimited.net/multi_domain.php . Best wishes,
############################################################## We found that you have exceeded your allocated 2GB disk quota. Try deleting unwanted files in your home directory. One of the /tmp folder in your home directory is using 919MB of disk space, which contains the stat files etc, if you take backup of the stat files locally and confirm deleting it, we can do it for you, to solve the disk quota issue.
############################################################## Your site is loading fine from different parts of the world, please check in the following URL: http://alertra.com/spotcheck.php . Get back to us with your public IP(you can get this by taking http://whatismyip.us/ in your browser). We will check if it is blocked at the server end. If you have enabled any local firewall or anti-virus softwares disable it and check. Also get back to us with the result of 'traceroute' to the domain sowie.co.uk from your local machine.
############################################################ Hello Alan, Our server log showed spam mails was originating from the path '/home/gillywor/public_html/ee15'. At present we are unsuspending your account so that you can login to this directory and check the contents. Delete all the the files in this directory that you haven't uploaded and update us. If we notice any further spamming from this account we will suspend the account again without any further notice. Best wishes,
############################################################ Hello John, We offer only limited support for Third party packages installed by you. Please contact http://www.pmachinehosting.com/web_hosting/info/support/ for further assistance regarding ExpressionEngine. Best Wishes,
############################################################## Hello Kevin, We will be moving your account (braunton.net) to the new server soon. But at present account is on the old server, so please change the domain name servers to the old one. Update the domain name servers to: ns1.hu-atlas.com ns2.hu-atlas.com Sorry for inconvenience caused. Best wishes,
################################################################# Hello Mick, We have noticed this ticket is a duplicate to ticket KXW-14472. We are closing this and all the duplicate tickets related to the same issue. We will update you in the ticket: KXW-14472 Please do not post multiple tickets for the same query. This simply results in your original ticket being re-queued and also causes delays for other users. Thank you.
++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ ############################################################# Hello Stefan, For *.org domain you need to order a domain transfer from our website: https://secured.hosting-unlimited.net/payments/order/orderwiz.php (select the appropriate package). Make sure that domain is not locked by the current registrar. For *.co.uk domain: Contact the current registrar and change the IPSTAG of the domain to EUROPENAMES, then order a free domain transfer from our website which will place the domain in your billing account and therefore take care of renewal and domain management. You will get a confirmation mail regarding the transfer of domains, domains will be transfered only after your confirmation. Best wishes,
############################################## Jithesh, LYC-36180 All's well - many thanks for responding so promptly and efficiently. Iain
################################################ We have set the limit of addon domains to 5 for the account www.ebonywebdesign.com. You can make the www.tri-services.info an addon domain of www.ebonywebdesign.com from the cpanel(cpanel->Addon Domains).
Hello Mrs Nicholas, The ip 67.15.182.13 is that of the server Delos in which your account is currently hosted and you are placed in a shared user environment. So some particular users sharing the server space with you are causing the problems and we have suspended them currently. We have contacted the SORBS for unblocking the server ip from their blacklist and we will let you know as soon as we get a reply from them. Best wishes, Edit Quote
Hello Jonathan, Unfortunately the server's ip is being blocked by spamcop.net and it will be delisted within the next 8 hours automatically. We are sorry for the inconvenince. Best wishes,
################################### Hello Henry, We charge for adding 5(minimum) addon domain for basic package : £10.00 + VAT. Please let us know whether you are ok with the charges and wants to have addon domain feature enabled. Best wishes,
########################################### HIDING WHOIS INFO FOR .UK DOMAIN IS FREE. Hello Ian, : RSG-60130 We can hide the whois information for your domain liverpoolbroadband.com. Charge for hiding the WHOIS information for domain liverpoolbroadband.com is £8.00 + VAT. Regarding changing your whois information please check the following URL http://www.hosting-unlimited.net/forums/showthread.php?t=3801 Please confirm about hiding the whois information. Best wishes, You will have to edit the "Registrant Contact" under "Modify Contact Info" for changing your name. Please check the following URL too for more information. http://www.hosting-unlimited.net/forums/showthread.php?t=583
################################################################### Hello William, We have suspended your account for carbon-effect.com due to excessive use of mysql resource on minos server. We will unsuspend your account as soon as you fix the issue. Please have a look at the attachment. Best Wishes,
##################################################################### Hello Shahid, There has been a serious breach of our Terms and Conditions on your site which has compromised the integrity of our server and the other clients thereon. The domain chatasia.net has been suspended because we have noticed that spam mails are emanating from this account. Since you are hosted in a shared user environment, we can't risk the server's ip being blocked. Best Wishes,
########################################################################## Hello Shahid, Please remove any scripts which you are not using now or might have uploaded to your webspace. We also advise you to apply fixes for bug or known vulnerabilities. For short, update scripts to latest stable version available. We will unsuspend your account if you promise that such things won't happen again. Best Wishes,
############################################################################# Hello Marcel, We found that there is an inordinate amount of Spam emanating from your account to the extend that we had to suspend it to prevent our server and our clients' sites from being compromise. 1FM0Ee-0007zg-Jh <> *** frozen *** nobody@eros.hu-eros.com 1FM0Fy-000059-81 <> *** frozen *** nobody@eros.hu-eros.com 1FM0Hi-0000sS-FP <> *** frozen *** nobody@eros.hu-eros.com ..... ..... The subject of the message is: Hoseasons Newsletter You may not be directly responsible for spam mails from your account. Spammers will use vulnerabilities in your scripts for this. I have now unsuspended your account. Please contact your programmer to find the vulnerable scripts and remove them from your account. Also please check if your forums are up to date. Best wishes,
############################################################################# All the mails sent to the suspended account will get bounced. #############################################################################
Hello Joshua, Yes, it appears to be someone hacked to your site. We have a backup for the site for the date April 20 which is today and if this is restored, the problem will bot be solved. Could you please upload any available backups for your site to /home/public_html so that we can restore the data. In order to prevent the site from the hacking in the future, please change your passwords occasionally and also the passwords should be unguessable. Also you need to update your forums and guestbooks to the latest versions. Best wishes,
< ################################################################################################## ######################### Hello Robert, For extra bandwidth we charge £0.70 + VAT per 1Gb, minimum 5Gb .Please get back to us with amount of bandwidth you wish to add for fabsta.com. This may be a problem of the connection ,POP3 will only delete email if it has received a successful QUIT command after all other processing has been done (it's doesn't actually delete anything after a DELE command, just flags it to be done at the end of the session. So, if you do have a flaky connection from either your PC. Other issues include using "Leave mail on server" option in some email clients. This is a non-standard thing and is not what the POP3 protocol was designed for, so if you use that, you could have issues there too.The problem may also happen due to the evaluation process of Spam Assasin taking too much time.Stephen, If you'd like us to take care of the transfer, we need:- Payment for £25.00 Full cPanel log-in and server details of your existing hosting Details of where you want to site to go, e.g. in your Reseller account or a new standalone site. If you confirm you're happy to proceed, I'll start the ball rolling. Regards,
################################################### Hello Stuart, We have notified you the reason for suspending the account by a mail to your primary contact on 5/16/2006 at 4:56:14 AM. Your site is in , and resulted in the serve being taken off-line by the Data Center for a short period. It is entirely possible that you were unaware of your site having been exploited - most likely via an insecure script - but it has been. Here is an extract from the Data Center's information to us:- ------------------------------------------------------------------------------------------- It has come to our attention that your server located at [66.98.222.61] is in violation of our AUP/TOS by way of the following URL(S): http://www.discostu.co.uk/Gallery/albums/userpics/deny.php The URL(S) stated above is in violation by way of using a trademarked name and pictures to fraudulently gain logins and passwords to accounts. Due to the nature of this site, we will be removing access in 60 minutes to the server the site is located on until you contact us and agree to remove the domain. Please be advised that we have received the following notice from the agent of the site listed previously. *Please be advised that we have referred this issue to the Federal Bureau of Investigation for their investigation. The F.B.I. has requested that we convey to you in this message their request that you preserve for 90 days all records relating to this web site, including all associated accounts, computer logs, files, IP addresses, telephone numbers, subscriber and user records, communications, and all programs and files on storage media in regard to all Internet connection information, pursuant to 18 U.S.C. section 2703(f). While we do not act as an agent of the FBI in conveying this request, we do intend to fully cooperate with their investigation, and encourage you to do so as well*. Hello Stephen, Please note that we provide only limited support for any third party softwares like joomla, even though they are installed through Cpanel. As we are not getting any error messages at the server end and your site is loading fine the issue is out of our support limit. But you can search in any dicussion forum of this software and get back to us, with anything that has to be enabled at the server end to fix the issue. Best wishes,
############################# At this time we must demand that you take prompt action in the removal of the Content in question or we will be forced to take further action. The time is now 5/16/2006 4:56:06 AM. As of this email you have 1 hours remaining ----------------------------------------------------------------------------------------------- PLease note however that as with the Data Center, we work with law enforcement agencies in the UK and US to prevent and detect internet crime. Your offending files will therefore be retained pending any legal requests in this matter. For securing your account use more complex password and try to change them regularly. Also make sure your scripts are upto date and secure, which most of the hackers make use. If you found any folders or files in your account, which you have not uploaded, delete them and check the log files so that you can block the particular IP address. Give only the appropriate permissions to files and directories. Please do not keep directories as world writable. We require your permission to delete the offending files. Could you please confirm regarding sub folder: http://www.discostu.co.uk/Gallery/albums/userpics/deny.php which is a phishing site, so that we could unsuspend your account. Best wishes,
########################################################## ################################# Hello Jason, Your domain is not yet registerd. You had ordered a free transfer to us.If you wish to register jasonatkins.co.uk through us we charge £9.99 for 2 years.Please get back to your with your confirmation if you wish to proceed further. Best Wishes,
##################################################### Hello Paul, We require your permission to delete the offending files. Could you please confirm regarding sub folder: http://ibank.barclays.co.uk.olb.q.loginmember.do.brummiepride.com/olb/q/ which is a phishing site, so that we could unsuspend your account. Best wishes,
Hello Paul, We have unsuspended the account and please change your cPanel passwords often so that no one could hack into your accounts. Also please do update the all the passwords you have and please check in your home directory occasionally whether there are no other directories than you created. Best wishes,
######################################################## Paul, It has come to our attention that your site is breaching our Terms and Conditions by hosting an illegal phishing site. See undernoted. We have a duty to protect the legal, commercial and personal interests of our Directors, shareholders and clients, and a general duty in line with our Terms and Conditions to ensure that no obscene, illegal or other inappropriate content is published on our servers. Having examined the content of your site, I am wholly satisfied that it contains some or all of the above. Your site therefore has been suspended as per our Terms and Conditions. Additionally, and in line with our legal obligations and our policy of full co-operation with law enforcement agencies, we have retained a copy of your files which will on receipt of proper authorised and legal authority, be provided to such agencies who may require them as part of a civil or criminal investigation. We reserve the right to take legal action against you should this be necessary to protect our interests. I have passed this to a technician who will contact you shortly to work with you to resolve this matter. Please give him your full co-operation to ensure a speedy resolution. The following text received by us from the Data Center is copied for your information. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ It has come to our attention that your server located at [67.15.48.20] is in violation of our AUP/TOS by way of the following URL(S): http://ibank.barclays.co.uk.olb.q.loginmember.do.brummiepride.com/olb/q/ The URL(S) stated above is in violation by way of using a trademarked name and pictures to fraudulently gain logins and passwords to accounts with Barclays. Due to the nature of this site, we will be removing access in 60 minutes to the server the site is located on until you contact us and agree to remove the domain. Please be advised that we have received the following notice from the agent of the site listed previously. *Please be advised that we have referred this issue to the Federal Bureau of Investigation for their investigation. The F.B.I. has requested that we convey to you in this message their request that you preserve for 90 days all records relating to this web site, including all associated accounts, computer logs, files, IP addresses, telephone numbers, subscriber and user records, communications, and all programs and files on storage media in regard to all Internet connection information, pursuant to 18 U.S.C. section 2703(f). While we do not act as an agent of the FBI in conveying this request, we do intend to fully cooperate with their investigation, and encourage you to do so as well*. At this time we must demand that you take prompt action in the removal of the Content in question or we will be forced to take further action. The time is now 5/8/2006 8:20:08 PM. As of this email you have 1 hours remaining. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ ############################################################## Could you please confirm to delete your sub folder ibank.barclays.co.uk-loginid.o5lxaac1nvh77zcouuqbhzedxjbxuazho4k77zcouuqbhzed/ which is a phishing site of https://ibank.barclays.co.uk/olb/q/LoginMember.do, so that we could unsuspend your account. Best wishes,
########################################################################## There is no doubt whatsoever that your site is in serious breach of our Terms and Conditions, and resulted in the server being taken off-line by the Data Center for a short period. It is entirely possible that you were unaware of your site having been exploited - most likely via an insecure script - but it has been. Here is an extract from the Data Center's information to us:- ================================================================= It has come to our attention that your server located at [67.15.182.13] is in violation of our AUP/TOS by way of the following URL(S): http://ibank.barclays.co.uk-loginid.o5lxaac1nvh77zcouuqbhzedxjbxuazho4k77zcouuqbhzed.wildburro.co.uk/olb/p/LoginMember.do/ The URL(S) stated above is in violation by way of using a trademarked name and pictures to fraudulently gain logins and passwords to accounts. Due to the nature of this site, we will be removing access in 60 minutes to the server the site is located on until you contact us and agree to remove the domain. Please be advised that we have received the following notice from the agent of the site listed previously. *Please be advised that we have referred this issue to the Federal Bureau of Investigation for their investigation. The F.B.I. has requested that we convey to you in this message their request that you preserve for 90 days all records relating to this web site, including all associated accounts, computer logs, files, IP addresses, telephone numbers, subscriber and user records, communications, and all programs and files on storage media in regard to all Internet connection information, pursuant to 18 U.S.C. section 2703(f). While we do not act as an agent of the FBI in conveying this request, we do intend to fully cooperate with their investigation, and encourage you to do so as well*. At this time we must demand that you take prompt action in the removal of the Domain in question or we will be forced to take further action. The time is now 16/04/2006 7:43:18 AM. As of this email you have 1 hour remaining. ================================================================= The action we have taken is to take your site off-line. We require your permission to remove the offending files, and your agreement that you will work with our technicians towards an understanding of how your site became exploited, and to ensure you keep your scripts up to date and secure, as per Terms and Conditions. PLease note however that as with the Data Center, we work with law enforcement agencies in the UK and US to prevent and detect internet crime. Your offending files will therefore be retained pending any legal requests in this matter.
Hi Dougie, The client's site was suspended due to AUP violation as per EV1 team updates. The EV1 team blocked Delos and they asked us to remove the account from which unauthorized access attempts to the server are being delivered. Please have a look at the issue and advice us whether we should unsuspend the account. Moved: Unfortunately, I am far from impressed regarding how this ticket has been dealt with. Using jargon such as "AUP/TOS Violation" to a client is useless to him (as he has indicated) and even after he asked what it was, he quite rightly replies, "I have no idea what you are on about". You didn't need to to move the ticket for advice - you already have all the procedures in place to deal with this situation. I have had to spend time telling him what you should have done. Please now work with the client to educate him and ensure you receive the permission from him regarding removing the files. Retain the files in a separate folder in his backup in case we need them in the future.
############################################################## I host my website with yourselves and am more than happy with the service i have received. I am about to begin work on a website for a company who want to create a website from scratch. I need to find hosting and thought of you. I am interested in the The Elite package. However the site they want to create is of an adult nature and i am unsure if it meets your terms and conditions. They weant to create an online community for swingers, including moderated chatroom, internal mailserver, features, advertising, and potentially a shop that will sell mostly ann summers type products. They don't want to head down a sleazy route but keep it all tasteful and un offensive. I have no experience of creating internal mailservers, is this something your hosting will accomodate? Hello Stacey, We do provide mailserver utility by default to all the packages . This includes providing pop3 accounts, mail forwarding, email filtering , spammasassin etc. We assume that this is what you meant by 'internal mailservers'. Regarding the adultry in site , please refer the following URL. http://www.hosting-unlimited.net/terms.php ######################################################
UPDATES:
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LZS-39380
XLE-92958
GBU-11880
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Check following files and remove the entry of the addon domain that u are not able to add :-
/var/cpanel/users
/var/named/ delete the domain.db file
/etc/named.conf
/etc/httpd/conf/httpd.conf
/etc/localdomains
/etc/userdomains
/etc/valiases/
/etc/vdomainaliases
Any entry left in one of these files will not allow you to add the addon domain. After removing all entries it should be fine.
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Creating forum post by Sarath (ForumID is 1496)
Title of thread: "Server Notification Alert (Helene)"
The thread has now been created. You can view it over at http://www.hosting-unlimited.net/forums/showthread.php?t=4503.
Inserting SQL into notifications database (hunet_lists).
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